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Frequently Asked Questions:

I just ordered a Shirt / Mug / Hat. When will it arrive?

All of our shirts, mugs and hats are made to order, standard production and processing time is 7-10 business days as we process orders in bulk, once a week. Once complete, you will receive an email with confirmation that your package has shipped. Once we ship your order, it should get to you in a few days if your in the U.S. or a few weeks (international shipping). If you're still not sure, email us at support@theteedrop.com

I just ordered a custom Sneaker. When will it arrive?

Our sneaker's standard production and processing time is 5-7 business days as we process orders in bulk, once a week. Once complete, you will receive an email with confirmation that your package has shipped. Once we ship your order, it should get to you in a few days if your in the U.S. or a few weeks (international shipping). If you're still not sure, email us at support@theteedrop.com

I ordered Sunglasses / Watch / Rings / Necklace. When will it arrive?

We get our Sunglasses / Watches / Rings / Necklaces in bulk directly from our partner manufacturer. Our normal processing for orders of these products is 10 - 15 business days. Once it ships, you will receive a shipment email notification from us.  

I ordered 2 items, why did I only receive one?

When you order 2 or more different products at a time they will be sometimes be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you! However, if it has been longer than 10 business days since you received your first product, please email us with your order number at support@theteedrop.com

I messed up my shipping address and/or shirt size! Can I change it?

If this happens to you, just email us as soon as you can and we will try to make adjustments to your order. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use. 

How are your shirts printed?

We use Screen and DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment. Screen printing is a process where we create an actual screen of the design and push ink through the mesh to give you a crisp and clean looking print.

In both cases, we pride ourselves on high levels of quality control. 

How can I get in touch with one of your awesome crew for more info?

☎ (888) 651-1572

✉ support@theteedrop.com